"Where's my book?" Update

Yesterday I posted a small rant about how when my book arrived it was a paperback instead of a hardcover copy.  

Well, it's all been resolved.   I was contacted less than 12 hours after emailing them, and they were very friendly and, like always, I've had no negative experiences when dealing with Book Depository if I have a complaint.  A+ service!

After messaging back and forth, okay once, I found out that the book had been incorrectly advertised, and I received a full refund, plus I can keep the paperback.

Now I only have to decide whether or not to buy the books in hardcover or not since I have one hardcover and one paperback book from the Thursday Next series.  Ah, decisions decisions ;-D

Until next time,

Book Outlet reply

Hello, my lovelies! Just a quick update on my Book Outlet/Fuzzy Nation rant from last week.  On Sunday I received a reply to the email I'd sent to Book Outlet regarding the condition of Fuzzy Nation in my Black Friday order.  Surprisingly, the response was quick and not at all antagonistic or combative.  They just wanted a pic of the damage and were then happy enough to refund the price of the book.  I would have liked the cost of shipping refunded as well (it's way more than the book was!), but I can't see that happening.

So I'll be about $4-5 richer in the coming days :-D - perhaps I'll buy a small Cookies 'n' Cream Chiller at Gloria Jeans with said refund to celebrate?

Until next time,